Acceptance of Terms

By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you're using our services on behalf of alegal entity,you confirm that you have the authority to bind that entity.

Services Provided

We offer access to our Protocol AI software platform (the 'Platform') and related services (collectively, the 'Services') as specified in your subscription plan.

User Roles

We have different user roles:

Organization Admin: Manages the team, grants access, assigns roles, and can remove users.

Creator: Creates new projects, modifies data, and manages content.

Reviewer: Accesses project details and provides feedback.

Reader: Views project details but cannot modify data.

Access and Use

You have a non-exclusive, non-transferable right to access and use the Platform according to your subscription plan.

Use the Platform only through your authorized employees or representatives ('Authorized Users').

Do not use the Platform on behalf of third parties without our written consent.

Follow any usage limits specified in your subscription plan (e.g., number of users, duration, features).

User Credentials

Keep your login details confidential.

Notify us immediately if you suspect any unauthorized use of your account.

Maintenance and Support

We strive to keep the Platform available but cannot guarantee uninterrupted service.

We provide maintenance and support services, including repairs and updates.

Support is available 24/7 via our ticketing system and email at support@risklick.ch with a maximum response time of 24 hours.

Your Responsibilities

Pay all fees as specified in your subscription plan.

Do not attempt to copy, modify, or reverse-engineer the Platform.

Ensure your infrastructure meets our minimum requirements.

Comply with our End-User Documentation and any guidelines we provide.

Customer Materials

You may upload content ('Customer Materials') to the Platform.

You retain ownership of your Customer Materials.

You grant us permission to use your Customer Materials solely to provide and improve our Services.

Ensure you have the rights and permissions to upload any content you provide.

Intellectual Property

We own all rights to the Platform, including any updates or improvements.

You agree not to infringe on our intellectual property rights.

Notify us if you become aware of any infringement.

Third-Party Content

Our Services may include content or software from third parties.

Such content is subject to the terms provided by those third parties.

Notify us if you become aware of any infringement.

Fees and Payment

Pay all fees as specified in your subscription plan.

Fees are due in advance and are non-refundable upon termination.

We may suspend your access if payments are not made on time.

Data Protection and Compliance

We are committed to protecting your personal data and privacy.

We comply with the European General Data Protection Regulation (GDPR).

We are ISO 27001:2022 compliance, ensuring the highest standards of information security management.

Our Privacy Policy explains how we collect and use your personal data.

By using our Services, you agree to our data practices as outlined in the Privacy Policy.

Confidentiality

Both parties agree to keep each other's confidential information private.

Confidential information includes any non-public business, technical, or financial information.

Term and Termination

The agreement starts when you subscribe or first use our Services.

It continues for the initial term specified in your subscription plan and renews automatically unless cancelled.

You may cancel with 30 days' notice before the end of the current term.

We may terminate the agreement if you breach these terms.

Limitation of Liability

We provide the Services 'as is' without warranties of any kind.

We are not liable for indirect, incidental, or consequential damages.

Our total liability is limited to the fees you've paid in the last 12 months

Changes to Terms

We may update these Terms and Conditions.

We will notify you of any material changes.

Continued use of the Services after changes indicates your acceptance.

Governing Law

These Terms are governed by Swiss law.

Any disputes will be resolved in the courts at our registered office location.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at support@risklick.ch.